The Primo water dispenser is among the best water dispensers in the market today. It’s a great device for dispensing water and is suitable for personal use, home use, office use, and many more.
Regardless of how you want to use the water dispenser, you should be able to do it with the Primo water dispenser, thanks to its advanced features and high-tech system.
But just like with any machine, you could encounter some minor problems when using the Primo water dispenser so it’s important that you know some of the most basic troubleshooting steps for this device.
Some Information About the Primo Water Dispenser
Before you learn the basic troubleshooting steps to fix the most common problems that you could encounter with the Primo dispenser, it’s important to learn some information about this stylish and innovative device. The dispenser was mainly created for home and office use and for the purpose of dispensing 99.99% of pure water. It’s the perfect dispenser to use in you need water for instant meals, cold refreshments, and hot beverages.
Having features and technology that’s out of this world and with a style that can work well with any interior design, it’s no wonder why the Primo is considered the number one brand of water dispensers today.
Some Common Issues
If you ever run into a small problem with using your Primo water dispenser, there’s really nothing to worry about for there are easy solutions that you can apply to fix these problems. Among the most common problems are:
- Water is dispensing only at room temperature.
- Water is not dispensing at all.
- Water is leaking from the tap.
All these issues can be easily fixed with these basic troubleshooting steps.
Water is Dispensing At Room Temperature
The thermostat control of your Primo water dispenser is mounted at the back. If your dispenser is not dispensing cold water, then you need to focus on this part. First of all, make sure you unplug the dispenser from the electrical outlet. Then look for a dial that’s like a flathead screw with brass or gold color. This should be located near the back condenser coil grill. Then use a screwdriver to adjust the dial by rotating it in a clockwise direction in order to cool the water. Never adjust the dial to more than a quarter of a turn because turning the dial too much could freeze the water in your dispenser.
Water is Not Dispensing From Either Tap
If for some reasons, your Primo water dispenser is not dispensing water from either the cold or hot tap, the issue might be due to an improper seal of the water bottle. Remember that the Primo water dispenser is designed in a way that the air pressure will be able to flow through the water system and force air towards the water bottle. Once the water builds up in the bottle, the water will then be pushed into the water dispenser’s reservoir.
Therefore, if the air seal of the water bottle is not positioned well, then the reservoir won’t be filled with water, which explains why the water is not dispensing. This issue could make the LED lights of the dispenser to start flashing along with an audible chirping sound.
There’s a simple way to fix this issue – simply secure the hoses and then seal them on the bottle.
Water is Leaking From the Tap
Eventually, the minerals from the water could build-up in your water dispenser system. This is totally normal and is a pretty common scenario. When this happens, your water dispenser could start to leak water.
Here’s how you can fix this issue:
First, you need an empty bottle, a bucket, and one tbsp. of bleach. Once you have these materials ready, turn off the energy saving switch of your dispenser. Next, unplug the power cord and remove the water bottle.
Dispense the water from both the cold and hot taps and place them to the pitcher to empty the dispenser’s reservoir. Then remove the cap from an empty gallon water bottle and pour water with bleach. Attach the cleaning bottle to the dispenser and slide the bottle in and close the door. Plug the electric cord into the wall outlet again and turn on the switch for energy saving switch.
Leave the bleach solution to fill the reservoir of the dispenser and once it’s filled up, wait for about ten minutes before you start draining the water out. Be very careful with this because the water will be a bit hot.
Next, turn off the energy saving switch. Repeat the above process but instead of the bleach solution, this time, it’s hot water.
When you’re done, place the bucket at the back of the dispenser. Remove the drain plug and allow the water to be completely emptied and drained out. When done, replace the silicon plug then drain the cap and return to their original positions.
Now you can turn the water dispenser on and start using it again.
Avoiding These Issues
In order to avoid the problems discussed above, it would be best to do regular maintenance of your water dispenser. You can refer to the owner’s manual for this. It’s also a good idea to clean the dispenser regularly. If possible, clean it after every to three months. Doing so can significantly prevent the issues mentioned above from ever happening again.
If none of the solutions above were able to fix your problem or if you’re experiencing other problems with your Primo water dispenser that were not discussed above, it is best to call the company’s customer support line for assistance.
The Primo water dispenser is definitely worth investing for. Whether you need a water dispenser for your home or office, this dispenser can be relied on. But just like with any device, it could eventually break down especially with the daily use. When this happens, there’s really no need to panic. You can refer to the basic troubleshooting steps discussed above and your water dispenser will be back to working in no time!